BUSINESS IT SUPPORT MEDWAY

01634 471 238

Office 365 + Cloud Services + Network Security

On-Demand
P.O.A.
For new customers who are not yet on a contract, this package provides access to our full range of services, but without a contract in place. You are paying our highest rates, and our contracted customers will always take priority, hence the lack of priority and a low response rate in this offering as its dependant on our workloads at the time.
01634 471238
On Demand

Priority: None
Response Time: Best Endeavours
Usage: Emergency Only
Retention: None
Hourly: £95 + Vat (09:00 – 17:30), £130 + vat otherwise and weekends
Travelling: Mileage £0.50 + Hourly as above, both ways
Inclusive: Nothing
Remote Support: per hourly rate
Cloud Management: per hourly rate
Hardware: Labour & Parts from Medway Computers
IT Strategy: Not Available
IT Consultancy: Not Available

Extras: New Computer Installation, £125 + Vat
Full Rebuild of Existing Computer, £125 + Vat

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Start-Up Package
P.O.A.
For customers who have started up a new business or taken over an existing one, for which we have not previously contracted with them. We offer exceptionally generous rates, but give you the first half hour of every call inclusive, and ditto for your remote support, meaning fewer additional charges.
01634 471238
Start Up

Priority: Same Day
Response Time: 2 Hours (09:00 – 17:30)
Usage: Start-up Companies for 1st Year Only
Retention: £100.00 + Vat
Hourly: £75 + Vat
Travelling: None if within 30 miles of ME2 4NW
Inclusive: First 30 minutes on Site or Remote
Remote Support: per hourly rate otherwise
Cloud Management: Inclusive
Hardware: Discounted Labour & Parts from Medway Computers
IT Strategy: Limited but inclusive
IT Consultancy: Limited but inclusive

Extras: New Computer Installation, £100 + Vat
Full Rebuild of Existing Computer, £100 + Vat

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Bronze Support
P.O.A.
This is the lowest level of IT support we offer established customers. The first hour on site per call out is included, meaning you should rarely see additional invoices for your general support. We also give you 50% of the costs of installing or rebuilding computers.
01634 471238
Bronze Support

Priority: Same Day
Response Time: 2 Hours (09:00 – 17:30)
Usage: No Servers, 10 or Less Computers, 1 Office
Retention: £150.00 + Vat
Hourly: £65 + Vat
Travelling: None if within 30 miles of ME2 4NW
Inclusive: First 60 minutes on Site or Remote, Quarterly Review Visit
Remote Support: Inclusive
Cloud Management: Inclusive
Hardware: Discounted Labour & Parts from Medway Computers
IT Strategy: Limited Hours, but inclusive
IT Consultancy: Limited Hours, but inclusive

Extras: New Computer Installation, £75 + Vat
Full Rebuild of Existing Computer, £75 + Vat

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Silver Support
POA
This is the most popular level of IT support we offer established customers. The first hour on site per call out is included, meaning you should rarely see additional invoices for your general support. We also give you 50% of the costs of installing or rebuilding computers, but you get increased review visits, and Strategy and Consultancy time.
01634 471238
Silver Support

Priority: Same Day
Response Time: 1 Hours (09:00 – 17:30)
Usage: One Server or 10 or Less Computers, 1 Office
Travelling: None if within 30 miles of ME2 4NW
Inclusive: First 60 minutes on Site or Remote, Quarterly Review Visit
Remote Support: Inclusive
Cloud Management: Inclusive
Hardware: Discounted Labour & Parts from Medway Computers
IT Strategy: 2 Monthly Hours inclusive, Use or Lose
IT Consultancy: 2 Monthly Hours inclusive, Use or Lose

Extras: New Computer Installation
Full Rebuild of Existing Computer

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Gold Support
POA
This is the highest level of fixed IT support we offer established customers. Two hours on site per call out is included, meaning you should rarely see additional invoices for your general support. We also give you 50% of the costs of installing or rebuilding computers, but you get increased review visits, and Strategy and Consultancy time.
01634 471238
Silver Support

Priority: Same Day
Response Time: 1 Hours (09:00 – 17:30)
Usage: Up to Two Servers or 15 or Less Computers, 1 Office
Travelling: None if within 30 miles of ME2 4NW
Inclusive: First 120 minutes on Site or Remote, Monthly Review Visit
Remote Support: Inclusive
Cloud Management: Inclusive
Hardware: Discounted Labour & Parts from Medway Computers
IT Strategy: 5 Monthly Hours inclusive, Use or Lose
IT Consultancy: 5 Monthly Hours inclusive, Use or Lose

Extras: New Computer Installation
Full Rebuild of Existing Computer

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Custom Support
POA
A totally bespoke support package, it will not cost less than our Bronze offering, but will be costed based on what you decide you need.
01634 471238
Custom Support

Priority: You Decide
Response Time: You Decide
Usage: Customers with Unusual Requirements
Retention: Will Be Calculated
Travelling: None if within 30 miles of ME2 4NW
Inclusive: You Decide
Remote Support: You Decide
Cloud Management: You Decide
Hardware: Discounted Labour & Parts from Medway Computers
IT Strategy: You Decide
IT Consultancy: You Decide

Extras: New Computer Installation
Full Rebuild of Existing Computer

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IT SUPPORT SERVICE LTD
(ITSSL)
6 Rochester Court, Anthony's Way. Medway City Estate, Rochester. Kent, ME2 4NW